اثر فعالیت‌های منابع انسانی عملکرد بالا بر تعهد و رفتار شهروندی سازمانی کارکنان شاغل در بخش دولتی

نوع مقاله : پژوهشی

نویسندگان

1 استادیار گروه مدیریت، دانشکده اقتصاد و مدیریت، دانشگاه تبریز، تبریز، ایران

2 دانشیار گروه مدیریت، دانشکده اقتصاد و مدیریت، دانشگاه تبریز، تبریز، ایران

چکیده

بهره‌گیری از کارکنان متعهد و افرادی که در قبال سازمان خود احساس مسئولیت می‌کنند و حاضرند به ایفای نقشی فراتر از آنچه که در قراردادهای منعقد شده با آنان آمده عمل نمایند همواره جزء اولویت-های مهم هر سازمانی بوده است. در این میان، خصوصیات و ویژگی‌های منحصربفرد افراد شاغل در نهادهای دولتی در مقایسه با همتایان آن‌ها در دیگر بخش‌ها، به ایجاد تمایزی منجر می‌گردد که می-تواند راه سازمان را در رسیدن به اهدافش هموار نماید. در این پژوهش با بررسی 581 پرسشنامه جمع-آوری شده از میان کارکنان بخش دولتی و با استفاده از روش مدل‌یابی بر مبنای معادلات ساختاری، مشخص گردید که فعالیت‌های منابع انسانی عملکرد بالا اثر مثبت و معناداری بر انگیزه کارکنان شاغل در بخش عمومی دارد؛ همچنین اثر این فعالیت‌ها بر تعهد عاطفی و رفتار شهروندی کارکنان تایید شد. بعلاوه، نتایج نشان می‌دهد که عنصر ارتباطات در میان سایر اقدامات مدیریت منابع انسانی از بیشترین تاثیر بر پیامدهای نگرشی و رفتاری در کارکنان برخوردار می‌باشد. نتایج حاصل از این تحقیق می‌تواند توسط مدیران در تدوین سیاست‌های بخش عمومی و در حوزه مدیریت منابع انسانی مورد استفاده قرار گیرد.

کلیدواژه‌ها

موضوعات


عنوان مقاله [English]

The Effect of High Performance Human Resource Activities on Organizational Citizenship Commitment and Behavior of Government Employees

نویسندگان [English]

  • Seyedsamad Hosseyni 1
  • Naser Sanoubar 2
1 Assistant Professor, Department of Management, Faculty of Economics and Management, University of Tabriz, Tabriz, Iran
2 Associate Professor, Department of Management, Faculty of Economics and Management, University of Tabriz, Tabriz, Iran
چکیده [English]

The use of committed employees and those who feel responsible for their organization and are willing to play a role more than they have entered into contracts with them has always been an important priority for any organization. In the meantime, the unique characteristics and characteristics of individuals who in state governments, in contrast to their counterparts in other sectors, lead to a distinction that can bring the way to its goals. In this research, by analyzing 581 questionnaires collected from public employees and using modeling based on analytical structures, it was determined that high performance of human resources has a positive and significant effect on the components of public sector staff as well as the effect of this activity on emotional commitment and behavior Citizenship of the staff is confirmed. In addition, the results show that the communication element among the other HRM activities has the greatest impact on the attitudinal and behavioral outcomes of employees. The results of this research can be used by managers in formulating public policies and in the field of HRM.

کلیدواژه‌ها [English]

  • HR Strategic Management High Performance
  • HR Activities
  • Motivation for Work
  • Organizational commitment
  • Organizational citizenship behavior
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